FREQUENTLY ASKED QUESTIONS
How Many Scents Can I Use When Creating a Custom Pour-Your-Own Candle
or Other Product?
You may choose up to 3 different scents to blend together for your custom scented product. More than 3 scents is not recommended as it tends to dilute some of the others. If you would like to mix only 2 scents, that is perfectly fine.
How Long Does it Take to Create Your Signature Scent?
Browsing the scent wall can take a little as a few minutes to possibly 15-20 minutes depending on the number of scents that you are interested in. If you choose to make a custom scented candle or wax tart, it takes 90 minutes for them to set. During this time, you can enjoy the many unique shops and restaurants in downtown Bel Air. For reed diffusers, room sprays, body mist, and lotion, you will custom blend the oils to create your signature scent, and the products will be ready to take home as soon as you finish them.
Do I Call Ahead to Reserve a Seat?
You can visit the store any time during normal business hours without a reservation and pour your own uniquely fragranced product. If you will be visiting with a group of 8 or more people, you can email in advance to let us know so that we can make sure we're staffed appropriately. If you are interested in booking a party with us, please fill out this form.
Do You Offer Gift Cards?
Yes, we offer gift cards in any amount you choose. This is a perfect gift idea for birthdays, holidays, or any special occasion. Please keep in mind that gift cards are only redeemable in the Studio, even if purchased on our website.
Why Don't You Have (insert scent name here)?
We are always bringing out new scents, so if you have a request we don't carry, please pass it along and we will add it to the list. Once we get three or four requests for a scent, we start working on it to see if we can get it in stock.
Why Don't You Color Your Candles?
There are two reasons why we keep our candles white. The first is that we are trying to keep our candles as clean and natural as possible, so we don't put anything in them (like coloring chemicals and dyes) that will add additional black soot when it burns. Secondly, we designed the candle and the label to work in any space at home or work. You don't have to worry about matching the right color and scent to your room - just pick the scent or blend you like best!
Why Are Your Candles So Expensive?
We use high quality ingredients. Our candles are clean-burning, true to scent, and long lasting and use only the highest quality natural soy wax and pure fragrance oils.
Why Are Your Candles Made From Soy Wax? Why Is Soy Wax Better?
90% of production candles are made from Paraffin wax. Paraffin is a by-product of the petroleum-refining process, so there are a lot of impurities and carcinogens in the wax before you start to add fragrance or other chemicals to the candles. These impurities in the wax cause excessive black soot when the candle burns.
Soy wax is made from hydrogenated soy beans without any other chemicals or impurities, so soy wax burns cleaner and with up to 90% less soot. Additionally, as paraffin candles burn, those impurities fall back into the wax, which means that the candle changes its scent over time. Soy candles burn true-to-scent the entire life of the candle. And finally, it's harder for the wick to consume the natural soy beans, so soy candles burn longer than paraffin candles.
Can I bring in my vessel again and refill it?
At the present time we do not offer a refill program.
I Need a Donation - What Can You Give Me?
Unfortunately, we are unable to donate gift cards, candles, or provide sponsorships. Instead, to help raise funds for your event or organization, we offer our Dollars & Scents Fundraising program.